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What is a customer relationship management system

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What is a customer relationship management system?

Ans. The Customer Relationship Management(CRM) system refers to the computer software designed to help companies to keep track of information about the customers or clients and easily access those information when needed. This usually used to manage all customer activities like pre-sales, sales, post-sales, and customer service.

 

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Updated: May 31, 2013 — 2:00 pm

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